Shipping

Check out more details about our Shipping procedures.

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When will my order ship?

All orders will ship on the following business day after the order has been placed. Please add one business day to any shipping estimates. By using this link you can further track you order. Just login with the email address used when making your pur

How long will it take for my order to ship and deliver?

All orders will ship with the free ground shipping for orders $100 and over, your order will arrive in 3-6 business days. By using this link you can further track you order. Just login with the email address used when making your purchase.

What shipping speeds do you offer?

All orders will ship with Free Fedex Ground Shipping for orders $100 and over. Because all orders ship on the following business day, please add one additional business day to every shipping estimate. Expedited shipping options are currently unavaila

How can I track my order?

By using this link you can further track you order. Just login with the email address used when making your purchase.

My tracking says my order was delivered, but I haven’t received it—what do I do?

Oh no! Reach out to the GREATS Customer Experience Team with your tracking information and correct shipping address. We’ll get your issue sorted out as quickly as possible.

Can I edit/cancel my order after it has been placed?

We cannot modify orders once they are placed. We will only ship to the address provided at checkout. Orders with incorrect billing information or requiring additional verification will be delayed and/or cancelled.

The item I want is sold out, how can I get it?

We hate waiting too, but this happens sometimes. Sign up to be notified when we restock a shoe and you’ll get notified when it’s back. In order to sign up for a notification, please select the style and size shoe you would like to purchase. Then clic

Do you offer free shipping and returns?

Yes - we offer free shipping to the continental US only for orders $100 or more (shipping to Alaska & Hawaii will be calculated at checkout). Click here for information about our shipping policy. Click here to see more information on our return/excha